Client Feedback

“What can I say about the guys at Pack Smart? Appointing them to dispatch my product was quite literally the best business decision of the year. Their efficiency, work ethic, proactivity and communication skills are like nothing I’ve ever experienced before. Moving from fulfilment in-house to outsourced was a nerve-wracking step to take, but I needn’t have worried – Pack Smart don’t feel like a distant, off-site supplier. They feel like an extension of my internal team, I couldn’t be happier with their service and I’d recommend them to anyone wanting to ensure their product fulfilment is in safe hands.”

Kerry Lyons –  Founder of The Imperfect Life

“Slappie outsourced it’s warehouse and fulfilment solution to Packsmart just prior to our BBC Dragons Den investment being publicised. This was one of the best business decisions we have made to date. Nick, Seanna and the team are extremely proactive and responsive, and essentially they manage all of our back end processes – which means that we can focus our time on growing the business. I cannot recommend Packsmart enough.” – David Kendall Slappie

“Packsmart make sending my parcels easy and trouble free, weather in this country or abroad.
They are very cost effective, and always on hand with good advice if I have any questions.
Highly recommended.” – Sue PowellMES Midlands

“We worked with Pack Smart for over 4 years, and during that time they provided smooth, effective fulfilment services and supported our business, helping us grow to over 500x the size we started at. Nick and Seánna are highly capable and responsible managers and are dedicated to providing the highest level of customer service. They are entirely trustworthy, hard working and honest people and run their business with the same principles. It was a pleasure to work with Pack Smart and we thank them for providing such high quality service and playing a vital role in our business growth.” – Frankie Thorogood – TCA Fit

“Pack Smart understood my nerves and worry as I handed over my shop from my own premises to theirs. The transition was so easy and all staff were on the ball and proactive with any teething issues. The whole Pack Smart team are quick at responding and deal with any problems efficiently, so much so I think I’ve only needed to phone them once in 8 months! Their e-mail response times are excellent and the staff are wonderful. I look forward to growing our business with them!” – Leanne Davies – Run Mummy Run

“Pack Smart has been our fulfillment partner for almost a year, and has been instrumental for our successful growth in the UK and internationally. The management team are incredibly responsive and helpful, providing us with support whenever we’ve needed it and going the extra mile to help ensure that we serve our customers promptly. As a small business, they have been of great help to us and provided an excellent service – we would recommend them to everyone!” – Director – Matchaeologist

“Moving to PackSmart from another fulfilment partner, I can definitely say that their service is excellent. I would also highly recommend them as an overseas director who has to operate his online shop and trading company from a distance. Very friendly and flexible staff to help with my fulfilment needs and all issues related to special handling of goods . Willing to help small businesses like mine to grow.” – Minas Minaidis – Director –  WSurf.EU

“As publishers we consider Nick, Seanna and the guys there to be part of our team. A lot of people forget about the fulfilment stage of a project and take it for granted but it is a vital part of the process for every retailer. Pack Smart are ultra professional, approachable, communicative, pre-active, reactive and extremely nice people as well, which is very important. They also roll with the punches when needed, which is a vital part of being a great fulfiller. As above, very much an important part of what we do. Working with people who are good at what they do and really care about delivering a good service makes a big difference to us.”Simon Weitzman Archivum Publishing

“Pack Smart has been a partner with Green & Pleasant since it’s inception two years ago, and has been instrumental in helping facilitate our growth. The Management go the extra mile for their customers and the staff are always friendly and helpful.” – Andy MurrayGreen & Pleasant

“We’ve partnered with Pack Smart for our fulfilment for the last 5 years and I’m constantly impressed by the level of proactivity and personal service they bring to the already great standard of service they give us. I would recommend them without hesitation.” – Paul Dando – Pledge Music

“Choosing Packsmart has been one of our best business decisions. Despite having a huge range of different products, the transition from in-house fulfillment to outsourced order fulfilment has been painless through the efforts of Seánna, Nick & the team. Since the beginning, each order has been despatched accurately and on-time, and they have far exceeded our expectations. Their inventory and fulfilment programme integrates perfectly with our e-commerce software, updating us on shipment details, as well as ensuring that our inventory counts are fully accurate. Moving to Packsmart has freed up so much of our time, which we can now use to focus more effectively on sales and marketing efforts, knowing that the fulfilment element of our business is being handled by an efficient, trustworthy, and reliable team.” – Siobhán Burke – Aquaruby

“We’ve worked with PackSmart for nearly 18 months now and have a brilliant working relationship with them, they don’t just pick and pack our products, they look after them like precious hierlooms of an aristrocratic family. They’re able to switch stock around, sticker things and do all sorts of complicated jobs for us without question. We’re pleased to see them grow with us and look forward to a long future working together.”  – Mark Walters  –  New Green Power Solutions.

“Pack Smart have delivered time and again on their promises and have always ensured that our deliveries have been sent on time with the minimum of fuss to our clients. I would recommend them to anyone who is looking for a company who always exceed & who have fantastic customer service.” Richard Hales – Charles Peters

“Pack Smart is a super responsive company with highly personal service. They care about their customers and participate in their development – no job is too small, and none too large. I couldn’t wish for a better fulfilment partner for our growing skincare business” –  Allard Marx, CEO –  Aethic

“PackSmart are reliable and quick. I’ve used them for the last 3 years for selling my products internationally and I can rely on them to fulfil orders received by CSV file and by email. I would recommend this company to other product manufacturers.” – Chris Peacock – handSteady

“I worked with Packsmart for over a year when testing out a new venture selling Toys online. Easy to deal with, very flexible and always worked tirelessly to make sure our deliveries went out on time” –  Nigel Copley – Toysy