Questions and Answers
When considering outsourcing your fulfilment or membership service, you'll have many questions. We've answered the popular ones here but if you still have a question, please do get in touch - we are always ready to help.
Current Questions & Topics
What is "Fulfilment"?
What does the Membership Management System entail?
We are only a small organisation; do you have any size restrictions on the companies you deal with?
What kind of items do you handle?
How do I transmit my inventory/stock and orders to you for warehousing and then distribution?
How much do you charge for your services and how do you bill?
What kind of storage facility do you have and how secure is it?
What are my packaging options?
Is customer support available?
I have a business but no website; can you do this for me and manage all processes?
How do you ship to my customers?
Will you send email confirmations when an order is shipped to my customers?
What is "Fulfilment"?
Fulfilment is the receiving, storage, assembly and shipment of a product on behalf of another party, i.e. customers or clients. At Pack Smart Ltd, we provide you with low cost and industry leading, tailored outsourced logistics solution for your e-commerce/internet business, thereby making it easier for you to focus more of your time and resources on growing your business. Let our expertise in workflow and processes simplify your workload!
top
What does the Membership Management System entail?
Pack Smart's Membership Management Systems and Subscription Services offer a variety of customised solutions for clubs, societies, associations and similar organisations. This includes database management and growth, target marketing, membership cards and joining packs, and other customised solutions to meet your organisation's membership needs.
top
We are only a small organisation; do you have any size restrictions on the companies you deal with?
No, we are keen to work with all sizes of businesses, groups and organisations to help them operate more efficiently.
top
What kind of items do you handle?
Through a mix of process, systems and expertise, Pack Smart reliably delivers a superior solution for processing and distributing products sold by e-commerce websites such as eBay and all other companies - from start-ups to large corporate businesses selling wholesale and e-retails goods, including book, apparel, gifts packs, CDs, DVDs, health and beauty supplies and many more product ranges.
top
How do I transmit my inventory/stock and orders to you for warehousing and then distribution?
Our processes involve receiving your inventory/stock on an agreed date. We then we thoroughly examine the delivery, check for damage and undertake a full count. This is then compared to the inventory stock list to ensure that they are in good condition and ready to be shipped out. We can accept orders via email, CSV file and Excel spreadsheet. We also offer system integration solutions if required.
top
How much do you charge for your services and how do you bill?
Our competitive charges start from as little as 60p per order depending on the volume and complexity of the services requested. The majority of our clients enjoy monthly billing cycles with invoices detailing all the services provided.
top
What kind of storage facility do you have and how secure is it?
Our warehouse facilities are located on site at our office premises and managed by our team. We also have the option to use external secure facilities for larger projects if required. This flexibility allows us to efficiently provide you with solutions to your fulfilment needs, regardless of how small or large your inventory/stock is! We guarantee that your goods are safe with us as our warehouse facilities are equipped with 24-hour security surveillance and respond services from our reliable security provider.
top
What are my packaging options?
We can provide most types of standard packaging with emphasis on 'green' environmentally friendly, sustainable and recycled materials suitable for most requirements through to bespoke own-branded packaging.
top
Is customer support available?
Yes, Pack Smart works in partnership with a reliable and trusted 24/7 call centre service provider, who can deal with telephone and email responses, to address customer enquiries promptly and professionally.
top
I have a business but no website; can you do this for me and manage all processes?
Yes, we can help you design, build and manage your customised website and e-commerce store, while also providing you with valuable and effective support services to run your business effectively.
top
How do you ship to my customers?
Pack Smart has arrangements with a number of postal and carrier partners including Royal Mail and Courier companies that provide a wide range of services in terms of speed of delivery and traceability to both local and international destinations. We have the necessary expertise and networks to ensure that your items are shipped safely, securely, undamaged and on time to your customers.
top
Will you send email confirmations when an order is shipped to my customers?
Yes, we will send emails to confirm that orders have been shipped out to your customers and also provide you with any tracking information if available. Alternatively, if you don't require us to to this, that's not a problem - we cover all the options during our implementation process.
top
Click here for details on how to contact us by email or to speak with a member of the Pack Smart Team.
What is "Fulfilment"?
What does the Membership Management System entail?
We are only a small organisation; do you have any size restrictions on the companies you deal with?
What kind of items do you handle?
How do I transmit my inventory/stock and orders to you for warehousing and then distribution?
How much do you charge for your services and how do you bill?
What kind of storage facility do you have and how secure is it?
What are my packaging options?
Is customer support available?
I have a business but no website; can you do this for me and manage all processes?
How do you ship to my customers?
Will you send email confirmations when an order is shipped to my customers?
What is "Fulfilment"?
Fulfilment is the receiving, storage, assembly and shipment of a product on behalf of another party, i.e. customers or clients. At Pack Smart Ltd, we provide you with low cost and industry leading, tailored outsourced logistics solution for your e-commerce/internet business, thereby making it easier for you to focus more of your time and resources on growing your business. Let our expertise in workflow and processes simplify your workload!
top
What does the Membership Management System entail?
Pack Smart's Membership Management Systems and Subscription Services offer a variety of customised solutions for clubs, societies, associations and similar organisations. This includes database management and growth, target marketing, membership cards and joining packs, and other customised solutions to meet your organisation's membership needs.
top
We are only a small organisation; do you have any size restrictions on the companies you deal with?
No, we are keen to work with all sizes of businesses, groups and organisations to help them operate more efficiently.
top
What kind of items do you handle?
Through a mix of process, systems and expertise, Pack Smart reliably delivers a superior solution for processing and distributing products sold by e-commerce websites such as eBay and all other companies - from start-ups to large corporate businesses selling wholesale and e-retails goods, including book, apparel, gifts packs, CDs, DVDs, health and beauty supplies and many more product ranges.
top
How do I transmit my inventory/stock and orders to you for warehousing and then distribution?
Our processes involve receiving your inventory/stock on an agreed date. We then we thoroughly examine the delivery, check for damage and undertake a full count. This is then compared to the inventory stock list to ensure that they are in good condition and ready to be shipped out. We can accept orders via email, CSV file and Excel spreadsheet. We also offer system integration solutions if required.
top
How much do you charge for your services and how do you bill?
Our competitive charges start from as little as 60p per order depending on the volume and complexity of the services requested. The majority of our clients enjoy monthly billing cycles with invoices detailing all the services provided.
top
What kind of storage facility do you have and how secure is it?
Our warehouse facilities are located on site at our office premises and managed by our team. We also have the option to use external secure facilities for larger projects if required. This flexibility allows us to efficiently provide you with solutions to your fulfilment needs, regardless of how small or large your inventory/stock is! We guarantee that your goods are safe with us as our warehouse facilities are equipped with 24-hour security surveillance and respond services from our reliable security provider.
top
What are my packaging options?
We can provide most types of standard packaging with emphasis on 'green' environmentally friendly, sustainable and recycled materials suitable for most requirements through to bespoke own-branded packaging.
top
Is customer support available?
Yes, Pack Smart works in partnership with a reliable and trusted 24/7 call centre service provider, who can deal with telephone and email responses, to address customer enquiries promptly and professionally.
top
I have a business but no website; can you do this for me and manage all processes?
Yes, we can help you design, build and manage your customised website and e-commerce store, while also providing you with valuable and effective support services to run your business effectively.
top
How do you ship to my customers?
Pack Smart has arrangements with a number of postal and carrier partners including Royal Mail and Courier companies that provide a wide range of services in terms of speed of delivery and traceability to both local and international destinations. We have the necessary expertise and networks to ensure that your items are shipped safely, securely, undamaged and on time to your customers.
top
Will you send email confirmations when an order is shipped to my customers?
Yes, we will send emails to confirm that orders have been shipped out to your customers and also provide you with any tracking information if available. Alternatively, if you don't require us to to this, that's not a problem - we cover all the options during our implementation process.
top
Click here for details on how to contact us by email or to speak with a member of the Pack Smart Team.
